Wednesday, October 14, 2009

Why not? Everyone else is.

While my wife and I went out to the store (wife driving) I noticed
this and just had to get a picture. A paramedic texting and driving.
Yes I saw him stearing with his legs and txting away.

Tuesday, October 13, 2009

HP Tech Support


So many of you may or may not know I went out and got a HP Netbook a little over a month ago. Well about a week ago the internal cooling fan started making noises when it turned on. Knowing that this was normal I found time to call the HP tech support line.

I call them up and I get some person named Jill from India, she gets all my info and the computers info. Then she asks what my problem was with my netbook. I explained to her that once I have the computer on for a bit the internal fan will kick on and it makes a very loud noise. It still spins but it is very loud. She then tells me I am sorry to hear that you are having problems with your new netbook and I will be happy to help you right now over the phone to fix your netbook. So I go get a piece of paper and a pen thinking that I will be now writing down information on how to return the netbook to them or taking it to a repair shop....Oh was I wrong..

First she asks me if I installed any third party software? I was like yes....then she told me am I running a anti-virus program I said yes....and then she asked me was it up to date. I stopped her at this point and I was asked her what does this have to do with a noisy internal fan? Her reply back to me was "Sir you may have a virus and this would be causing your problems" I was like waaaah? I then said I do not have a virus my system is clean, I just need a RA # to send this computer back to you for repair can you do this for me? She said sir the only way I can help you is if you let me go threw everything first..I shut up and then said ok now what would you like for me to do? She then tells me to go to HP's website go to drivers enter my computer info in the search and she wants me to update the Bois for my netbook. I then laughed as hard as I could and said lady you are joking right? I am telling you right now that I do not have a software problem I have a internal Motor that is making a loud sound when the computer tells it that the system is to hot and to turn on. She then again told me that I have to listen to her steps...So needless to say I downloaded the BIOS update, slicked on it to install it and guess what it was the same version I already had, I told her this and she told me just install it anyways.... After I do this she says reboot the netbook....guess what it is still noisy go figure hehe...Now keep in mind this did not all happen this fast as what you are reading at this point I am into this phone call about an hour. Because I could not understand her nor could she understand me. Now she tells me I will now have to ship the unit back to the company for repair because I have a bad fan...I was like no crap lady... so I then get put on hold and transfered to a dept that handles returns. Give them even more info over the phone and then they ask me for my credit card number? I asked them why are you sending me a new one? She told me no even if the unit is still under warranty I must pay for them to ship me a box so I may ship it to them $20 + dollars that I had to pay for a defective product had this unit for lil under 2 months? Ok I got fed up 2 hours now on the phone...I just give her the credit card info. I then got the box a few days ago and I shipped the the netbook back to HP. We shall see how long this is going to take for me to get my pc back. Will it be a reburb unit that they send me or shall they repair mine? So keep this in mind people when dealing with HP leave at least two hours open. Have your credit card ready,then make sure you run out and get a external Hard Drive because Hp says back up all your info that you need because you may or may not have it again when they return a computer back to you.